01 / Contact

Route reviews, quote follow-ups, and complaints

Write to us when a route needs a second look, a quote line does not match what you agreed, or a supplier let you down. Include the trip reference so we can pull the same itinerary file instead of rebuilding it from memory.

Write your message

We are an independent planning service. Rooms and timetables are confirmed by the suppliers themselves, so we verify before we promise.

What to include

Route review
City pair, festival dates, and your current itinerary file. We check travel legs and walking distance to the stay.
Quote follow-up
Quote reference plus the leg you want changed. Cost lines stay visible in the reply.
Complaint
Supplier name, travel date, and what was agreed in writing.
Reply time
1 to 2 business days, Monday to Friday, 09:00 to 18:00 Kyiv time.

03 / Inquiry

Tell us which festival you are chasing

Send your travel month, group size and any access needs. We answer with a route outline, stay options and a full cost breakdown within two business days. Route reviews, quote follow-ups and complaints all use this same form.

  • Planning fee, supplier costs and taxes are listed separately in the reply.
  • No festival partner claim. We check official travel advisories with you before booking.
Two travelers comparing a printed festival route beside a station timetable

You will land on a confirmation page after sending.

04 / Business details

Who you are actually writing to

animalshelteer.com plans festival routes for young travelers from one office in Kyiv. Route reviews, quote follow-ups and complaints land in the same inbox and are answered by the same people.

Company

Registered name
animalshelteer.com LLC
Registration code
16634021
Managing Director
Emma Klein

Office

Address
Business Center Leonardo, 7B Bohdana Khmelnytskoho St, Kyiv, 01030, Ukraine
Hours
Mon to Fri, 10:00 to 18:00 (Kyiv time)

Direct contact

Email
contact@animalshelteer.com
Phone
+380 961 160 8268

Complaint path

  1. Email contact@animalshelteer.com with the subject line "Complaint" and your route reference.
  2. You get a written acknowledgement within two working days.
  3. We answer with a resolution or a next step within 14 days.

Prefer the form? Send a route review or build a new itinerary.